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Microsoft Idea

    Power BI

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    Expand the Service Now Online Service to retrieve related Problems and Tasks for the Open Incidents.

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    's profile image

    on 27 Jun 2017 02:19:05

    Can the 30/60/90 day aging of open incidents in Power BI of Service Now Incidents be expanded to pull in the related Problems and associated task too? If the Problems/Tasks can also be displayed as an aging visual, the UX for several organizations would be postive. Ideally, I would like a KPI visual on Incidents/Problems/Tasks from time created to resolved as a time series visual would be a significant value add to enterprise leadership .

    Comments (2)
    's profile image Profile Picture

    Power BI User on 05 Jul 2020 23:08:30

    RE: Expand the Service Now Online Service to retrieve related Problems and Tasks for the Open Incidents.

    Yes. It would be great if we can also add the Change management information as well.

    's profile image Profile Picture

    Power BI User on 05 Jul 2020 22:52:17

    RE: Expand the Service Now Online Service to retrieve related Problems and Tasks for the Open Incidents.

    I vote yes. This would make biweekly status reporting quicker. VMB