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    Add content pack for Cisco UCCX

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    Joel's profile image

    Joel on 28 Aug 2015 01:41:31

    Comments (10)
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    Power BI User on 06 Jul 2020 00:09:11

    RE: Add content pack for Cisco UCCX

    Yes this is a pain that there are no easy ways to get this data into a BI model

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    Paul O'Donnell on 06 Jul 2020 00:08:21

    RE: Add content pack for Cisco UCCX

    Currently going all around the world just to get live data from the system, It would be a huge benefit to be able to bring historical data in to make the stats worthwhile.

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    Chameera Abeyasekera on 06 Jul 2020 00:02:03

    RE: Add content pack for Cisco UCCX

    Can we please have a UCCX connection

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    Chameera Abeyasekera on 05 Jul 2020 23:53:56

    RE: Add content pack for Cisco UCCX

    YES, please

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    Kieran Egan on 05 Jul 2020 23:52:58

    RE: Add content pack for Cisco UCCX

    This would be huge to get. Would love to be able to do some real time wallboard work.

    Does anyone have a solution to get this working by having it generate a daily report (which would be for historic data only, not real time)

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    Power BI User on 05 Jul 2020 23:45:14

    RE: Add content pack for Cisco UCCX

    Can we please have a UCCX connection? :(

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    Sascha Warner on 05 Jul 2020 23:44:48

    RE: Add content pack for Cisco UCCX

    PLEASE! Would love to have

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    Ross ross.palmer on 05 Jul 2020 23:32:11

    RE: Add content pack for Cisco UCCX

    This would be fantastic as would the ability to use streaming datasets from Cisco for real time call centre wallboarding!!!

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    NAMI on 05 Jul 2020 22:56:03

    RE: Add content pack for Cisco UCCX

    It is very Crucial element for Call Centre and Service Centre and BPO providers.

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    Power BI User on 05 Jul 2020 22:09:55

    RE: Add content pack for Cisco UCCX

    Hey Joel, I'm looking for the same thing. I'm pretty sure that would be the responsibility of Cisco though, or another partner to do so, not Microsoft.

    Cisco does expose UCCX through Web Services, but I think it will take a bit of data modeling and possibly some ETL to pull it out and then represent/visualize through Power BI. But I'm glad I'm not the only one that thinks this will be valuable. :) Best of luck, and if you find something similar please let me know too!