Help installing power BI

for my university course i need to use power bi and after installation on my desktop this error message below popped up and i was informed that i should come here and ask, apologies if this is the wrong place but any help or directions to help would be greatly appreciated

Feedback Type:

Frown (Error)

Timestamp:

2024-03-12T14:08:51.8708101Z

Local Time:

2024-03-12T14:08:51.8708101+00:00

Session ID:

107be15c-2489-4dab-9a4a-fefc7314f0b0

Release:

February 2024

Product Version:

2.126.1261.0 (24.02) (x64)

Stack Trace:

Microsoft.Mashup.Storage.StorageWriteFailedException

  at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.CopyStreamToFile()

  at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.EnsureFolderCreated(Action action)

  at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.<>c__DisplayClass16_0.b__0(SharedLocalStorage sharedLocalStorage)

  at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.SharedLocalStorage.Dispose()

  at Microsoft.Mashup.Host.Document.Storage.Local.LocalUISettingsStorage.SetSettings(MetadataSet metadataSet)

  at Microsoft.Mashup.Host.Document.Storage.TracingUISettingsStorage.SetSettings(MetadataSet metadataSet)

  at Microsoft.Mashup.Host.Document.UISettings.UISettingsPackageStorage.SetSettings(MetadataSet metadataSet)

  at Microsoft.Mashup.Host.Document.UISettings.CommitMetadataChanges(MetadataChangeScope changeScope)

  at Microsoft.Mashup.Host.Document.UISettings.MetadataChangeScope.Dispose()

  at Microsoft.Mashup.Host.Document.UISettings.SetSetting(String settingName, Func`1 predicate, Action`1 setAction)

  at Microsoft.PowerBI.Client.Windows.ClientConfiguration.ClientFeatureConfigurationManager.Initialize(IPowerBITelemetryService telemetryService)

  at Microsoft.PowerBI.Client.Program.<>c__DisplayClass6_0.b__0()

  at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.b__0()

  at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

PowerBINonFatalError:

{"AppName":"PBIDesktop","AppVersion":"2.126.1261.0","ModuleName":"Microsoft.Mashup.Document.dll","Component":"Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor","Error":"Microsoft.Mashup.Storage.StorageWriteFailedException","MethodDef":"CopyStreamToFile","ErrorOffset":"161","ErrorCode":""}

InnerException0.Stack Trace:

  at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

  at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

  at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)

  at System.IO.FileInfo.Open(FileMode mode, FileAccess access, FileShare share)

  at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.WriteTempFile()

  at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.CopyTempToFile(Boolean resetFileAttributes)

  at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.<>c__DisplayClass19_0.b__0()

  at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.TryInvokeWithExponentialBackoffRetry(Func`1 operation, Func`2 exceptionHandler, Int32 slotTime, Int32 maxRetries)

OS Version:

Microsoft Windows NT 10.0.19045.0 (x64 en-GB)

CLR Version:

4.8 or later [Release Number = 533325]

Peak Virtual Memory:

37.2 GB

Private Memory:

85.4 MB

Peak Working Set:

146 MB

IE Version:

11.3636.19041.0

User ID:

7c95bac2-7bdd-4671-875e-90ece6e421de

Telemetry Enabled:

True

DPI Scale:

100%

Supported Services:

Power BI