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Microsoft Idea

    Power BI

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    Customer Support

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    Adam Wilson (POWER BI)'s profile image

    Adam Wilson (POWER BI) on 10 Dec 2014 04:42:37

    How can Power BI help me increase the efficiency of my customer support team?

    Comments (18)
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    Priya on 05 Jul 2020 22:37:00

    RE: Customer Support

    Hi! I am just able to import Salesforce reports and dashboards using Power BI web app. However I don't see any option for importing objects(not the custom objects) from Salesforce. How do I import standard objects from Salesforce in Power BI using web app?

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    Priya on 05 Jul 2020 22:37:00

    RE: Customer Support

    How to sync data imported from a source using Power BI desktop and Power BI web app under the same Microsoft account?

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    Mike on 05 Jul 2020 22:36:53

    RE: Customer Support

    I need to connect to a REST API with Basic Authentication in Power BI Query. What is the best way to make that connection?

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    Power BI User on 05 Jul 2020 22:35:06

    RE: Customer Support

    How can I change password for an admin who just left the company? She had her personal mobile number given for the account and now I have to change the password. I need help!

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    Miles Ross on 05 Jul 2020 22:34:23

    RE: Customer Support

    Good evening.

    I have PowerBI desktop on my computer and PowerBI Online dashboard which I log into through office 365. I have accidentally deleted the PowerBI .pbix data file. Is there any way I can retrieve this file some far away server somewhere? Recoverfiles Program?

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    Power BI User on 05 Jul 2020 22:32:43

    RE: Customer Support

    Hi Team,

    I have one query.
    If we purchase power bi desktop can we get the multiple login option in single key.
    Can we create different accounts for different clients?

    Thanks in advance.

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    Jothikumar on 05 Jul 2020 22:26:44

    RE: Customer Support

    Hi Adam,

    Greetings for the day!!!

    As I'm aware from the technical content, posts, discussions and blogs that;

    1. Power BI could be connected to SAP BW only through VPN connectivity.
    2. Power BI does not support connectivity through router string.
    3. What's the possibility that Power BI could be connected to SAP BW without VPN?
    4. I tried to install and connect Power BI to my SAP BW (running on Windows Server 2008 R2), but unable to succeed in establishing a connection. Any other way round to achieve this would be much appreciated.
    5. Is data refresh from SAP BW (running on Windows 2003 Server) to Power BI (Trial version) possible? If so how to configure the same?

    Request you to address my above queries at the earliest so that we can suggest our client to go for the same Front end reporting tool.

    Thanks and Regards,
    Jothikumar
    Sr. Consultant.

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    Mike Carlo on 05 Jul 2020 22:01:55

    RE: Customer Support

    I am currently using power query in excel to increase the efficiency of our call center. This has also been a great opportunity to show off how quickly I can add new data using power query. This lets our team digest thousands of records looking for the 30 to 40 calls that are needed to make an informed decision.